All purchases made on are sent out for shopping within 24 hours of the payment being secured. Usual shipping takes anywhere from 5 -14 business days, not including weekend and holidays. All deliveries are done through USPS, and include a tracking number. The customer is responsible for all other delivery charges above and beyond, that standard shipping by ground via USPS (duty\taxes)Returns: If you are not fully satisfied with your purchase, you may request a full refund of the purchase price within 30 days. Credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
QI Hair Care LTD.
135 N CENTER ST.
Mesa, AZ 85201